Launching: Nov' 2022 / Free shipping in the UK, EU, US and Australia / Sign up to be notified when we launch

FAQs

FAQs

Do you ship internationally?

Orders can be delivered only in the United Kingdom.

How can I check the status of my order?

Please contact us at support@thepeachbody.com with your order number.

Do I have to set up an account to place an order?

No. You do not have to have an account to place an order.

I have not received an order confirmation, what should I do?

Order confirmations can sometimes take up to 48 hours to receive due to high demand. If you have not received your order confirmation email after 48 hours, please contact us at support@thepeachbody.com with your inquiry.

What forms of payment do you accept?

We accept online payments through Visa, Mastercard, American Express, and Apple Pay.

My product/s arrived damaged, what should I do?

Please contact us immediately at support@thepeachbody.com.  Please provide us with your order number and some photos of the damaged product/s.

I have not received a confirmation email, what should I do?

Firstly, please check your junk mail. If still not received please check the email address that you entered at checkout is correct and send us an email at support@thepeachbody.com with your full name.

I received incorrect product/s what should I do?

Please contact support@thepeachbody.com as soon as possible so that we can take care of this for you. Please provide us with your order number along with a photo of the incorrect item you received.

How can I track my order?

Please contact us at support@thepeachbody.com with your order number. All orders will be dispatched from our warehouse within 1-2 business days of your payment . In peak periods please allow for up to 3-4 business days for dispatch. All shipping times exclude clearance/customs delays.

Can I cancel my order?

We aim to ship your order as quickly as possible so unfortunately cancellation requests cannot be considered. Please take extra care when selecting your items.

How long will my order take to arrive?

Your order should be received within 3 - 5 business days of placing your order, however this will depend on your location. Please keep in mind that during holidays or limited edition launches and restocks, this time may vary.

You will receive your tracking details which will allow you to follow your order’s delivery status.

The Peach Body is not responsible for any shipping deliveries that may be affected by customs, natural occurrences, or air and ground transportation strikes or delays, nor any extra fees, customs or back end charges once the package has exited our warehouse.

Why has my payment been declined?

We’re not able to specify why card payments are declined as the payment process involves both our systems and your bank. In the first instance you should double check you’ve entered all the details correctly, that you are using a card which has not expired, and that your billing address has been entered at checkout exactly as it appears on your bank statement.

If your billing address is incorrect it will cause your payment to fail – this is a security measure banks put in place to protect your security. If all else fails then please try an alternative card for payment - we accept all major credit and debit cards. 

What's your return policy?

In the unlikely event that product/s arrive damaged, the customer must contact customer service within 48 hours of receipt. Customer must include photos of the issue and a screenshot of your order confirmation email.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Unfortunately we do not offer a refund on opened or used products.

Please allow at least 2 billing cycles for the credit adjustment to appear on your credit card statement.

I put the wrong address on my order, please help!

Please be careful when entering your shipping address, The Peach Body will not be responsible for orders sent to the incorrect delivery address provided by the customer.

How can I place an order online?

When browsing on The Peach Body website, by adding the product to your basket, you will be asked whether you want to continue shopping, or proceed to the checkout. You can add more than one product to your basket at any time. When you are ready to checkout, follow the checkout process. 

What age do I need to be to use the products?

If you are under the age of 18 we recommend getting parental consent before purchasing The Peach Body product online.

What is the expiry date for the products?

We recommend using our products within 6 months of opening them. Ideally, it’s best to store your product in a cool dry place, out of direct sunlight during this time, in your bathroom drawer or cupboard is perfect.

Can I pay Cash on Delivery?

All orders must be purchased through our website and paid at the time of check out.

How do I unsubscribe from emails?

In the footer of every email there’s an unsubscribe button. Click through there and confirm you would like to unsubscribe. We’ll miss you.

Does The Peach Body have an affiliate program?

Our babes can join our Affiliate Program to make cash. If you have a social following, you can share your unique referral code and invite others to the #ThePeachBodyFam. Invite your friends, followers, hairdresser, mother-in-law, barista, the whole entire internet! Send us an email @support@thepeachbody.com

 

The Eyebrow soap FAQs

When is The Peach Body’s team online ?

The Peach Body HQ is based in the United Arab Emirates.
Hours are 9.00-18.00 GMT. We’ll get back to you as soon as we’re online.

Does The Peach Body test on animals?

The Peach Body does not test on animals.

Does The Peach Body use natural ingredients?

The Peach Body likes to keep things simple and natural. That’s why we source the best natural ingredients to make our products. No  chemicals, no fillers, no parabens.

Are The Peach Body products vegan/gluten free?

Yes

How do I store my The Peach Body products?

We suggest storing it in a cool, dry place.

What does eyebrow soap do for eyebrows?

A beauty product known as “eyebrow soap” can be used to  shape your brows in any desired manner. It also helps to “tidy up” your eyebrow hairs and keep the brows in place, much like how hairspray is used to set your hair and keep the hairstyle secure and in place.

Can it be worn all day?

The Eyebrow soap has a flexible hold which keeps your brows in place all day without the brows feeling thick with product or dry.

Is it non comedogenic?

The Eyebrow soap is a light, natural and nourishing brow balm that is non comedogenic and can be removed with just warm water. We even suggest applying the product at night to  help stimulate hair growth.

Still have questions?

Sure, no problem! Just email us at support@thepeachbody.com and we'll get back to you right away.