What is your returns policy?
In the unlikely event that product/s arrive damaged, the customer must email firstname.lastname@example.org within 48 hours of receipt to discuss further. Customer must include photos of the issue and a screenshot of your order confirmation email.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Unfortunately we do not offer a refund on opened or used products.
Please allow at least 2 billing cycles for the credit adjustment to appear on your credit card statement.
Returns Terms and Guidelines:
• We are not responsible for the return shipping costs of the items.
• Please make sure all returned items are well packaged, so as not to be damaged in the post.
• Please make sure all return packages are sent with a trackable, insured service as we cannot take responsibility for items damaged or lost in the return transit.
• Please make sure that the return has been approved in the email - without approval it may result in your return not being processed.